Terms and Conditions for UK Service Bookings
These service terms and conditions set out the basis on which services are provided to customers in the United Kingdom. By making a booking, confirming an order, or allowing work to begin, you agree to these terms. They are intended to create a clear, fair, and practical agreement covering the booking process, payment terms, cancellations, liability, waste handling, and the law that applies to the contract. These conditions apply whether the service is arranged online, by phone, by email, or through any other accepted booking method.
For the avoidance of doubt, these terms are designed for a broad range of UK services and are not written as a guide or a marketing page. They are a legal page only. Any reference to “we”, “us”, or “our” means the service provider, and any reference to “you” or “your” means the customer, client, or authorised representative making the booking. If there is any conflict between these terms and any other written quotation or order confirmation, the written quotation or order confirmation will apply only to the extent that it does not contradict these terms.
Please read this document carefully before placing a booking. By proceeding, you acknowledge that you have the authority to accept these terms on behalf of yourself, your household, your business, or any third party for whom you are arranging the service. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.
Booking process begins when you submit a request for a quote, availability check, or service appointment. A booking is only confirmed when we accept it expressly, provide a confirmation message, issue a written acceptance, or otherwise tell you that the service has been scheduled. Until confirmation is given, no contract is formed and availability is not guaranteed. We may ask for additional information to assess the work, including property access details, service scope, site conditions, measurements, photographs, or any other information reasonably required to complete the booking accurately.
You are responsible for ensuring that all details supplied at the time of booking are complete and accurate. This includes the service address, the nature and size of the work, access instructions, parking or entry restrictions, and any risks that may affect the service. If details are incorrect or incomplete, we may amend the quote, delay the appointment, or cancel the booking where necessary. We may also refuse a booking if we believe the requested service cannot be performed safely, lawfully, or within a reasonable timeframe.
Any estimated time, date, or duration provided before attendance is an estimate only, unless we specifically state that a fixed appointment window or fixed completion date has been agreed in writing. Delays can occur due to traffic, weather, equipment issues, or earlier jobs taking longer than expected. Where reasonable, we will keep you informed of significant changes. You agree to provide safe access at the agreed time and to ensure that the relevant area is ready for the work to begin.
Payments must be made in the manner and by the deadline stated in the quote, invoice, or confirmation. Unless otherwise agreed, prices are quoted in pounds sterling and may be subject to VAT where applicable. Payment may be required in full or in part before work starts, particularly for bespoke, urgent, or resource-intensive services. Where a deposit has been requested, the booking may not be secured until that deposit has cleared.
You agree to pay all fees due for the service, including any applicable charges for materials, labour, waiting time, additional call-out costs, congestion or parking charges where disclosed in advance, and any supplementary work requested by you or required due to unforeseen site conditions. If the scope changes after booking, we may revise the price to reflect the updated work. Any revised amount will be notified to you as soon as reasonably practicable, and continued instruction or acceptance of the work will constitute agreement to the revised charge.
Late or failed payments may result in suspension of services, withholding of deliverables where lawful, or referral to debt recovery procedures. We may charge reasonable costs incurred in pursuing overdue sums, to the extent permitted by law. We reserve the right to charge interest on overdue invoices in accordance with the applicable statutory rate for business-to-business transactions, or as otherwise permitted by law. You are responsible for ensuring that payment methods are valid, authorised, and capable of being processed on time.
Cancellations and amendments must be requested as soon as possible. Where you wish to cancel or reschedule, we may apply a cancellation fee if the request is made after resources have been allocated, staff have travelled, materials have been purchased, or the appointment is too close to the scheduled start time to reassign the work. The amount of any cancellation charge will be reasonable and proportionate to our losses and costs incurred. If a deposit has been paid, it may be retained in whole or in part to cover administrative and preparation costs where lawful.
If you are entitled to cancel under consumer law, any statutory cooling-off rights will apply where the legal requirements for such rights are met. However, if you ask us to start the service during any cancellation period, you may be required to pay for the work already carried out and may lose the right to cancel once the service has been fully completed, where permitted by law. By agreeing to an early start, you confirm that you understand these consequences.
Liability is limited to losses that are foreseeable and directly caused by our breach of contract, negligence, or failure to perform the service with reasonable care and skill. We will not be liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss arising from your own instructions, omissions, or misuse of the service outcome. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
Where we provide materials, products, or components, any manufacturer warranty will apply where available, subject to its own terms. Our responsibility for supplied items is limited to the extent required by law and the terms of the relevant sale or service agreement. If you believe the service is defective, you must notify us within a reasonable time and allow us an opportunity to inspect, remedy, re-perform, or replace where appropriate. You must take reasonable steps to prevent further loss or damage after an issue is identified.
We are not responsible for damage caused by pre-existing defects, hidden faults, poor maintenance, structural weakness, damp, infestations, unsafe surfaces, or circumstances outside our control. You must tell us about any known risks before work begins, including electrical, plumbing, access, contamination, asbestos, or other hazardous conditions. If we discover a hazard not disclosed by you, we may pause or stop the service until the issue has been addressed. Any additional costs caused by undisclosed hazards may be charged to you where lawful.
We may refuse to continue work if it would put staff, customers, property, or the public at risk, or if continuing would breach a legal requirement. If suspension or refusal is necessary, we will act reasonably and explain the basis for our decision where practicable. Your statutory rights are not affected by any limitation in these terms. These terms are intended to operate alongside, not replace, rights that cannot be excluded by law.
Waste regulations apply whenever the service creates, moves, removes, packages, or disposes of waste. You agree that waste will be handled in accordance with applicable UK requirements, including rules on lawful transfer, segregation, storage, transport, and disposal. Where we remove waste as part of the service, you must ensure that the waste is accurately described and that no prohibited, hazardous, or controlled materials are mixed in unless we have agreed in advance and are authorised to handle them.
We may refuse to collect or dispose of certain items if they are hazardous, contaminated, restricted, oversized, or otherwise unsuitable for standard handling. Examples may include chemicals, asbestos, medical waste, pressurised containers, batteries, sharps, oils, and any other controlled items. If you do not disclose such items in advance and they are discovered during the service, we may halt the work and charge for any additional time, segregation, protective measures, or specialist disposal required. You are responsible for ensuring that waste presented for collection is lawful to remove and that you have the right to authorise its disposal.
If the service includes a clearance, removal, or disposal component, title to the waste may pass to us only when lawful and only for the items accepted under the agreed scope. Once waste has been removed by us, you confirm that you no longer require its return unless a return arrangement is expressly agreed in writing. We will use reasonable care to route waste to authorised facilities or disposal channels, but we are not liable for inaccuracies in information supplied by you about the nature, origin, or composition of the waste.
Customer obligations include providing reasonable cooperation, safe access, and accurate instructions throughout the service period. You must make sure the work area is available, that pets or vulnerable items are secured, and that any required permissions from landlords, managing agents, neighbours, or third parties have been obtained in advance. If a permit, licence, approval, or building consent is needed for the service, it is your responsibility to obtain it unless we have expressly agreed otherwise in writing.
You must not misuse the service, provide false information, interfere with equipment, or ask us to do anything unlawful. You also agree not to rely on verbal statements that conflict with the written booking confirmation or these terms unless they are confirmed in writing by an authorised representative. Any delay caused by your failure to cooperate may result in extra charges, rebooking fees, or cancellation of the appointment at our discretion, where reasonable and lawful.
Governing law and jurisdiction: these terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and construed in accordance with the law of England and Wales unless another part of the United Kingdom law applies by mandatory legal requirement. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or connected with these terms, except where consumer law gives you the right to bring proceedings elsewhere.
If any section of these service terms and conditions is updated, the revised version will apply from the date stated in the new publication or confirmation, provided it does not affect work already accepted unless required by law. Your continued use of the service after a revision takes effect constitutes acceptance of the updated terms for future bookings. It is your responsibility to review the terms before each new booking, especially where the service, price structure, or legal requirements may have changed.
These terms form the entire agreement between the parties in relation to the service and supersede prior discussions, representations, or understandings relating to the same booking, except where expressly incorporated in writing. No person other than the parties to the agreement shall have any rights under these terms under the Contracts (Rights of Third Parties) Act 1999, unless otherwise stated in writing. Failure by us to enforce any part of these terms immediately does not mean we waive our right to enforce it later.
Final provisions: if any clause is held invalid or unenforceable, the remaining clauses will remain effective. Nothing in these terms affects your non-excludable statutory rights. By making a booking, you confirm that you have read, understood, and agreed to these conditions and that you are authorised to enter into the agreement. These UK service terms are intended to provide a fair and transparent framework for professional service delivery, payment, and legal compliance.
